Dubai has emerged as a beacon of opulence in both business and pleasure, and stands for nothing less when it comes to serving customers.
Yet, while many of the luxuries that have become commonplace in the region are undoubtedly over the top ( islands shaped like the countries of the word anyone?) their stance on customer service is hardly unnecessary and if anything, teaches a few lessons in going above and beyond to satisfy.
The new Dubai Outlet Mall is not simply a shopping and entertainment mecca, but a customer and family friendly place to spend money. How so?
Here's a scenario: family goes shopping and mom wants to try something on, so she leaves son with Dad. Suddenly, son gets fussy and needs a change. Instead of taking mom away from the store (as she may never return to complete the purchase), Dad can take him to the Father and Baby Room while mom continues shopping. There are both Mother's and Father's rooms, equipped for changing and play time to allow for a relaxed and child-friendly shopping experience.
Here's another minor, yet often overlooked perk of the outlet mall- a taxi lounge. If it's cold or raining, patrons won't be discouraged from shopping if they must rely on cab transportation.
Given that Dubai is an eclectic, international hub, all customer service representatives speak 15 languages. Ensuring practically no one is left misunderstood and unheard better facilitates communication with customers and secures their confidences that the Outlet Mall cares about their experience. These representatives and their array of dialects will soon be available live online, 24/7 to help field customer inquiries.
Bottom line- While they may be luxurious, the features are practical and speak to the mall's consideration of their customers' specific needs. Making their diverse representatives widely available further solidifies their commitment to customer satisfaction and a superior shopping experience.
Tags: Superior practices in customer service, superior practices of customer service, superior practices for customer service, superior practices with customer service, superior customer service.
